Last updated: 27 September 2026
We want the refund rule to be something you can predict before you pay, so here it is in plain terms.
If you ask within 14 days of purchase and you have not begun the course — no lecture segments completed — we refund the full course price. Write to us and we will process it.
Because a course is delivered immediately and the lecture material cannot be un-watched, we do not refund a course once you have begun it. “Began” means you have completed at least one segment of the learning module.
If you cannot use the course because of a fault on our side, tell us and we will fix it. If we cannot fix it within 14 days of you telling us, we refund the full price of that course whether or not you have started it.
If we withdraw a course you have paid for before you complete it, we refund the full price of that course.
These follow the same rules: full refund within 14 days if you have not started, no refund once you have begun.
Write to hello@libertytrainings.com from the email address on your account, or use the contact page, and tell us which course and roughly when you bought it. We will confirm receipt and tell you the outcome. Refunds go back to the payment method you used; how quickly it appears depends on your bank or card issuer.
Fingerprinting fees and any other fee paid to a government body or to IdentoGo by IDEMIA are not ours to refund. Neither is a state application fee. Those are paid to the state or its vendor, and their own rules apply.